Northumberland Connections

Helping you experience the best of Northumberland

What We Do

Northumberland Connections are your true local experts providing holiday planning and concierge services for all things Northumberland - whatever the season.

Our tailored services ensure you get to experience the very best of what this wonderful county has to offer – saving you hours of time pouring over travel review sites, blogs, tourist information and individual hotel, restaurant, beach and attractions websites.

Providing personalised recommendations, detailed itineraries, local insight, walking guides and much more, Northumberland Connections is your stress-free solution, armed with current and local knowledge, to create your perfect stay.

Northumberland Coast

Why We Are Different

Northumberland Connections offers a completely unique service. Independent and dedicated to Northumberland, our knowledge, expertise and passion for creating an unforgettable visit makes us your go-to for the ultimate Northumberland experience.

So if you are looking for a dog-friendly holiday, but don’t know where to start, if you are looking for the quietest and most beautiful beaches, insights into the local wildlife, walking itineraries, or if you are hoping to experience some of the best food and wine and beer this area has to offer, we can provide the perfect solution for you.

Concierge Services

Northumberland Activities

Three packages designed to save you time and stress

Northumberland

Warkworth Castle, Northumberland

England's hidden gem, with something for everyone

Contact Us

Lucy Frost

A question or a comment? Just get in touch with Lucy

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Holiday Planning and Concierge Services

We have three packages specifically designed to save you time and stress and unlock the best Northumberland experience. Ideally, we would work at least three months ahead of your planned break, as it’s not just accommodation that books up early, so do the best restaurants and popular events. However, if you find yourself about to depart or you’ve already arrived and are feeling a little lost, we are always on hand to assist, so please give me a call on 07485 752928.

Lighthouse in Northumberland

There are three packages on offer: Bronze, Silver and Gold – depending on whether you’ve already booked your accommodation or whether you would like some help in doing this. The Gold package comes with the highest level of personalisation and extra services.


Bronze Package

Do you already know where you want to stay? Answer 15 questions about you and your party and your booked accommodation and select your favoured activities and I will send you the following:

  • Based around your questionnaire responses we will send over a detailed suggested itinerary for each day, including places to visit, activities and also where you can stop for lunch or somewhere for a coffee and something sweet.

  • Bringing the dog? – don’t worry, most places in Northumberland are dog-friendly, but I’ll only include those places where they are welcome. Do you have a dietary requirement? Maybe you are vegan or gluten-free for example. Don’t worry we can take all of that into account in our recommendations

  • Get off to a head start with details of your local amenities. Starting with the essentials like your nearest convenience store and supermarket, We’ll include lots of information on local shops, bakeries and delicatessens as well as options for restaurants, takeaways and sumptuous cafes for either a delicious lunch or a tasty slice of cake

  • Have you arrived on holiday before and wished you had brought something with you that you’ve left behind? Did you concentrate on the children and forget yourself? We’ll include a suggested packing list that you can tick off as you pack, so you’re ready to go as soon as you arrive. We’ll include the essentials plus those items that will be handy for your chosen activities

  • If there are any local events and festivals happening during your stay, we’ll make sure you know about them in advance, so you can book tickets and make sure you don’t miss out

  • We know we can’t always rely upon the weather here in Northumberland so we will provide a selection of wet weather alternatives just in case! Northumberland is renowned for it’s beaches and castles, but if you know the area there are lots of options to get you out of the rain

  • If you have selected walking as one of your activities, we will include walking guides appropriate to your preferred distance from a short stroll to much longer walks. Each on a separate sheet that you can print and take along with you on the day. They will include lots of landmarks to keep you on track!

  • Full details will arrive in your inbox within 5 working days

  • Price: £25


Silver Package

The Silver package will include everything within the Bronze package, but we will also:

  • Post you a printed itinerary

  • Send you individual printed walking guides for you to take with you on your walk

  • If you enjoy eating out we will make one restaurant booking on your behalf so you don’t have to sort it out

  • Send you a Northumberland parking disc, as many car parks (but not all) let you park for free if you display the disc. It’s normally purchased from local shops or from Tourist Information

  • Price: £35

Dessert and cocktail

Gold Package

Want an even more personalised service? The Gold package includes everything within the Bronze and Silver packages but will give you that bit extra to make your holiday planning even easier. The additional offerings are:

Northumberland Sunset
  • A 1:1 consultation on the phone/zoom, or email if you would prefer, to truly understand your party and everything that you require. Would you like help deciding on the right area for you to stay and available properties in that area for you selected dates? Let me recommend a location that fits best with your party and your chosen activities. Have you been to the area before and there are things you’ve already done and don’t want to do again, don’t worry there are so many things on offer we’ll be able to make sure you get to try something new

  • Is there an event happening during your stay? If you're celebrating a birthday or an anniversary and you want to organise something special then tell me all about it and we can help

  • If you enjoy eating out on several occasions during your stay, we will make 2 additional restaurant bookings (to give a total of 3) on your behalf so you don’t have to think about it

  • Want to do some activities that need booking? We’ll check out availability for your selected dates

  • We will be in touch within 48 hours of your booking

  • Price: £125

Buy the Bronze Package

Answer the following questions and at the end of the form, click the Proceed to Payment button to be connected to our secure payments provider Stripe.com.

After successful payment you will receive a confirmation email. If you have any questions contact Lucy through the Contact form or by email.

Buy the Silver Package

Answer the following questions and at the end of the form, click the Proceed to Payment button to be connected to our secure payments provider Stripe.com.

After successful payment you will receive a confirmation email. If you have any questions contact Lucy through the Contact form or by email.

Buy the Gold Package

Simply let us have your contact details then click the Proceed to Payment button to be connected to our secure payments provider Stripe.com.

After successful payment you will receive a confirmation email. If you have any questions contact Lucy through the Contact form or by email.

Thanks!

We have received your order for your Bronze package.

Lucy will be in touch with you shortly, and you will receive your itinerary within 5 working days.

If you any questions, please get in touch via the Contact form or directly via email.

Alternatively, you can call Lucy on 07485 752928.

Thanks!

We have received your order for your Silver package.

Lucy will be in touch with you shortly, and you will receive your itinerary within 5 working days.

If you any questions, please get in touch via the Contact form or directly via email.

Alternatively, you can call Lucy on 07485 752928.

Thanks!

We have received your order for your Gold package.

Lucy will be in touch with you to arrange your 1:1 consultation within 48 hours.

If you any questions, please get in touch via the Contact form or directly via email.

Alternatively, you can call Lucy on 07485 752928.

About Northumberland

Northumberland is the UK’s hidden gem with something to offer for young and old. It boasts miles of pristine beaches, incredible historical sites, dramatic starry skies, an abundance of activities, vibrant market towns and stunning natural landscapes whilst offering legendary North-eastern hospitality.

Whether you are a solo traveller, a couple or a family, whether you are looking to relax or craving an adrenalin rush, Northumberland Connections has the perfect solution for you.

Beaches that you sometimes even have all to yourself

Alnmouth Beach, Northumberland

Alnmouth Beach

Castles & History that you can immerse yourself in

Warkworth Castle, Northumberland

Warkworth Castle

Exploring, whether on foot, by bike or by boat

Longhoughton, Northumberland

Longhoughton

Wildlife & Nature that changes with the season

Puffins nesting on the Farne Islands, Northumberland

Puffins nesting on the Farne Islands

Adventures & Activities for every age and taste

Skim boarding in Northumberland

Skim boarding

Landscapes you can lose yourself in

Roughting Linn, Northumberland

Roughting Linn

Events & Festivals that are rich with local charm

Alnwick Gardens, Northumberland

Alnwick Gardens

Food & Drink to get your taste buds tingling

The Jolly Fisherman at Craster, Northumberland

The Jolly Fisherman,Craster

About Us

Why Northumberland Connections

We offer a truly unique service, catering for all your needs. Whether it’s providing personalised recommendations on where to stay or what to do during your stay, we have all aspects of your visit covered.

Northumberland Connections prides itself on local insight and our independent service. With our passion and extensive knowledge of Northumberland we are dedicated to ensure you have a magical time away. Our personalised service ensures you know what’s on, where to go and what to do to truly experience the best of Northumberland whenever you visit. Leave the work to us whilst you enjoy everything the county has to offer.

Our Story

Hi! I’m Lucy and one sunny afternoon on the terrace of the Red Lion in Alnmouth (whilst enjoying a local gin!) Northumberland Connections was born.

In 2016 after multiple holidays to Northumberland, I persuaded my husband to buy a house in Alnmouth, having fallen in love with the area.

Once I became a local, I realised how much my family and I had been missing out on while only visiting, so I made it my mission to ensure everyone who comes here has the opportunity to benefit from the true magic of Northumberland.

I identified an opportunity to create a unique concierge service, tailoring individual requirements, to provide a seamless, hassle-free experience.

With so much to offer, Northumberland is a top holiday destination and I will share with you everything I have discovered, ensuring you do not miss out on the full experience.

Northumberland Connections looks forward to being of service to you!

Lucy x

Lucy Frost, Northumberland Connections

Contact

Use the form below to get in touch.

Alternatively, you can email Lucy or call on 07485 752928

Privacy Policy

Key details

This website privacy policy describes how Northumberland Connections protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on 28th September 2021. If you have any questions about this policy, please email lucy@northumberlandconnections.co.uk or write to: Lucy Frost, 23 Argyle Street, Alnmouth, Northumberland NE66 2SB

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:
– Name
– Email address
– Postal address (if you place an order)

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:
– To contact you in response to a specific enquiry
– To send you promotional emails about products, services, offers and other things we think might be relevant to you
– To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you

You may unsubscribe from email communication at any time by clicking the Unsubscribe link in any email message from us.

Payment data

Our payment processing is provided by a secure third-party payment services provide, Stripe.com. At no time is any private payment data such as credit card numbers, expiry dates or CVC numbers given to, visible to, or stored by Northumberland Connections.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We use third party cookies from our payment processing provider Stripe.com to:
– enable secure credit card transactions
– identify the type of device being used to access the site

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the applicable regulations.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the applicable regulations.

Links from our site

Our website may from time to time contain links to other websites.
Please note that we have no control of websites outside our domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Terms & Conditions

Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Northumberland Connections' relationship with you in relation to this website.

The term ‘Northumberland Connections' or ‘us’ or ‘we’ refers to the owner of the website whose address is: 23 Argyle Street, Alnmouth, Northumberland NE66 2SB, UK. The term ‘you’ refers to the user or viewer of our website.

The term ‘Northumberland Connections' or ‘us’ or ‘we’ refers to the owner of the website whose address is: 23 Argyle Street, Alnmouth, Northumberland NE66 2SB, UK. The term ‘you’ refers to the user or viewer of our website.

The Contract between us

When you place an order, including a pre-order, the order is only accepted once full payment of is received. Once payment has been received you will receive an order confirmation. Our acceptance of your order brings into existence a legally binding contract between us.

In the unlikely event that the product or service are no longer available, or that we have made a pricing mistake, we will email you to advise you of the options.

Price

The price payable for your order is set out on the website along with postage details.

Availability

If we cannot supply a product or service ordered, you will receive an email and have the option to wait until we can get the product or to cancel the order with a full refund.

Cancellation by yourselves

If your order has not been despatched in the stated timescales, you are free to cancel your order by email at lucy@northumberlandconnections.co.uk. Your statutory rights are not affected.

Cancellation by us

We reserve the right to cancel the order if we are unable to deliver the products or services you have ordered. If this happens, we will contact you to advise options.

Payment data

Our payment processing is provided by a secure third-party payment services provide, Stripe.com. At no time is any private payment data such as credit card numbers, expiry dates or CVC numbers given to, visible to, or stored by Northumberland Connections.

See the Privacy Policy for further information on data management.

Third party suppliers

Northumberland Connections is a service provider. We will make recommendations, but for any bookings you subsequently make the contract will be between yourself and the third-party supplier and not with Northumberland Connections. We are not in control of the booking conditions of the relevant supplier you sign a contract with. We, therefore, advise you to read the associated booking terms and conditions carefully.

Limitation of liability
Northumberland Connections does not accept any liability on behalf of recommended service providers over whom we have no direct control. Northumberland Connections accept no responsibility for the availability or quality of accommodation or services provided by third parties.

Website

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use or abuse of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Northumberland Connections and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Northumberland Connections takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. If you are having problems please get in touch with us.

Copyright notice

This website and its content is the copyright © Northumberland Connections 2021.

Any redistribution or reproduction of part or all the contents in any form is prohibited without our permission. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.